How do I claim a promotion?
To claim a promotion, log into your account and navigate to the promotions section. Browse the active offers, select the one you wish to use, and read the specific terms. You must typically opt-in to the offer before making a qualifying deposit or placing a wager to ensure the bonus is applied correctly.
Why was a promotion not applied to my deposit?
Common reasons include forgetting to opt-in before the deposit, using a payment method that is excluded from that specific offer, or not meeting the minimum requirements listed in the terms. Always check the specific offer's terms link to verify eligible payment methods and opt-in requirements.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the offer terms. If you activate a new promotion while another is active, it may override the previous one. Refer to the 'stacking' section in the terms page for each specific offer to see if multiple bonuses are allowed.
Where do I check the terms for a specific promotion?
Every active offer in your account promotions section contains a direct link to its specific terms and conditions. This link provides the final authoritative wording on wagering requirements, game contributions, and validity. You can also find general rules on the main /terms/ page.
Are promotions available on mobile?
Yes, all promotions are fully accessible via the mobile browser or the official app. The process for opting in and tracking your progress is identical across all devices, ensuring a seamless experience whether you are using a desktop or a smartphone in the Philippines.
What happens if I forget to opt in?
If you complete the qualifying action (like a deposit) without opting in first, the promotion usually cannot be applied retroactively. This is the most common error players make. Always ensure the 'Opt-in' or 'Activate' button is clicked before funding your account.
Can I cancel an active promotion?
In many cases, you can cancel a bonus through your account settings or by contacting support. However, canceling a bonus may result in the loss of any winnings generated from that bonus. Check the specific terms of the offer for the cancellation policy.
How do I find out when new promotions are released?
The best way to stay updated is to check the promotions section of your account regularly. Additionally, notifications sent to your registered email or app push notifications will alert you to new offers tailored to your playing style.